1 reviews | Active since Jul 2016
The worst night ever
<p>On Friday evening (22 July 2016) my friend and I went for coffee and something to eat at Mugg & Bean Tygervalley. We ordered coffee and half an hour later we decided to order food, she order a toasted chicken mayo and I order the Coconut carrot soup seeing that I don't eat meat, We waited about half an hour and then the waiter came to tell us they were out of Coconut carrot soup, I then said ok I will take the Torta mushroom & herb & and half an hour later my friends toastie came and the waiter told me now they have the soup, waited another half hour and they put brisket soup in front of me, I said no thank you I don't eat meat, they took it back and another 40 min later I still did not have my food, eventually my friend had eaten hers and we decided to ask for the bill. Then only did we see the Manager and could we complain about the service and her answer was she's sorry but I can take my Torta home as a takaway or eat it now. I never saw it, and we left. Bad bad service, the people across from us also said the service was very bad. Can they please train their waiters and chef properly. They will never see us again. I hope top Management sees this and do something about it. </p> <p> </p>
Thank you very much for taking the time to report your experience with our Tyger valley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Tyger valley branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
