1 reviews | Active since Mar 2015
The use of PLASTIC CUTLERY at resturant.
My husband, a friend and myself were having breakfast at the Mugg & Bean Restaurant at Departures at Cape town International Airport on 1 March 2015. We were waiting for our flight to Bloemfontein. We were supp**** with plastic cutlery. The knives, forks and even tea s****s were all plastic. The s**** I was supp**** with to stir my coffee, was a big table s****. Plastic cutlery is made to be used only once. It was very evident that the cutlery that were supp**** to us have been used before. It is also of very poor quality, and I could not even cut my bacon with the knife supp****. I feel that this is unprofessional from a restaurant like Mugg & Bean, to supply its customers with pathetic plastic cutlery as if we are at a school picnic. What is the next step? Paper plates?! Totally unprofessional and not acceptable.<br> I will not eat at this restaurant again.
Thank you very much for taking the time to report your experience with our Capetown International Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Capetown International Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
