The problem is not with Mugg and Bean itself, but with the compulsory client center you have to orders through nowadays

The problem is not with Mugg and Bean itself, but with the compulsory client center you have to orders through nowadays. We've had numerous problems placing orders through the call centre. The so-called "call center agents" are basically illiterate and cannot take the orders down correctly and they struggle severely to take down basic instructions and information, for example your contact number, even after 4 attempts. When you demand to speak to a supervisor, you get the runaround: you are either placed through to another division, the supervisor is unavailable or they simply end the call. We order food, from Mugg & Bean, at least three times per week, but I think we'll take our business elsewhere. Dealing with the stupid, illiterate and rude call agents are just not worth it.