1 reviews | Active since Jan 2012
Terrible service, awful coffee and a lot of attitude
My friend and I went to Mugg & Bean on the go at Church square today and yet again we were met with the same reception and awful coffee. I'm not sure if the barista there is not properly trained or is she decides to assess us by the way we are dressed; we ordered two sandwiches, and two coffees. Again my coffee was more milk than coffee, we had walked out briefly and when we returned our beverages were left on the counter, so a fly could easily have sat on my cream and its perfectly fine according to them.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***