Terrible Service and Very Poor Hygiene

On 25th July 2015, we went through to Mugg n Bean Fourways for breakfast, there was load shedding however the restaurant remained opened, we waited for +- 7 minutes before being seated, thereafter we had to call for a waiter as no one was attending to us, we order coffee and tea and waited +-15 minutes before it arrived and it was ice cold, we then placed our order for food, egg Benedict and a burger waited a further 25 minutes before our order arrived which once again was cold, while eating my fiance found hair and burnt plastic in her food (proof of pictures is available). The senior manager was called and all he could indicate was that he was sorry and that the owner insisted that the restaurant remained opened despite there being no power. This was truly a pathetic experience and it shows that the owner is more interested in making money rather then giving his customers quality food and service. The floor was wet, customers were sliding, it truly digusts me that we receive such service yet we are required to fork out money for this. Mugg n Bean you should concentrate on giving your customers good service and food rather then wanting to only make lots of money.