Terrible Service and egg shell in food

<p>On 1st October, my mom and I went to Canal walk and deciced to have lunch at Mugg and Bean, Our waiter was Sydney who seemed very efficient at first and polite, however he got the order completely wrong. My mom ordered at toasted chicken and Mayo salad and I ordered a savory mince omlette. Whe the order arrived it was a toasted chicken and mayo sandwich with a small bowl of mince on the side. I sent it away and said that it is not what we ordered and gave the order again. They then brought the sandwich and a bowl of savour mince just like that. When I said this is not what I ordered Percy argued with me that this is what I had ordered. I asked for the manage and then the correct order was brought. No garnishing on the plate and no toast as per the menu. So I complained again. Prince, the manager offered to bring the toast and went off. Quater way through the omlette I discovered a huge egg shell in my omlette, while the manager and the waiter were both apologised, it is the standard of the Mugg and Bean that has gone down. I used to look forward going there and we always use the one at Canal Walk. I really dont think it was just us as other tables near us were complaining to and plates were being sent back. Your kitchnen staff need to be taught about presentation and the waiters on listen to what the customer wants. Terrible experienc and I doubt I will go back again</p>