SR
Sizwe R

1 reviews | Active since Oct 2016

20 Oct 2016, 09:57

Terrible Hateful Service at Mugg and Bean Ruimsig / Little Falls

<p>This review is for the Mugg and Bean Ruimsig / Little Falls. The one in the Pick and Pay Centre and Opposite the BMW and Trinity House.</p> <p> </p> <p>How terrible.</p> <p> </p> <p>From what I can count there are about 10 waiters and two managers.</p> <p> </p> <p>I came into the Mugg and Bean about an hour ago, walked right passed the waiters, they completely ignored me.</p> <p> </p> <p>Nobody came to give me a menu, nothing.</p> <p> </p> <p>These two managers and their waiters have just been walking passed me, all of them happily seating and serving clients seated in the tables right next to me.</p> <p> </p> <p>About 5 people came after me, and they all got their service and their menus. Some have even eaten and paid and left.</p> <p> </p> <p>There are several tables and they are all currently bieng serviced. I dont know if it is important to note that all these people that are being serviced are white and I am the only black person in the restaurant.</p> <p> </p> <p>Service like this where black waiters are encouraged to practice self hate by not providing equal service to all clients and where the white managers just encourage it, is ****** and is not acceptable.</p> <p> </p> <p>Shame on you Mugg and Bean! Poor service happens once in a while, but ******. This is not what this country needs.</p> <p> </p> <p>You should be ashamed Mugg and Bean!!!</p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply21 Oct 2016, 09:04
Official

Thank you very much for taking the time to report your experience with our Ruimsig / Little Falls branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean Customer Care