Tell me if im not the right color for service

we have been a family of M&B supporters for as long as I can remember! On Monday 30 September 2019 in-between appointments I stopped at the Jean Crossing branch fro breakfast at 09h40. At 10h00 no one had acknowledged me and I had to stop a waiter walking up and down past me to serve three gentleman on the table next to me to ask for service. He brought my coffee and a menu. I immediately gave my order the M&B classic - basic breakfast toast eggs and bacon, nothing fancy! This was 10h00 ( I know the exact times as I had to plan to be on time for my next appointment. By 10h35 nothing! So I got up, paid for my coffee, told the manager I was not happy and I would be taking this further. She said she would refer this to the GM. I walked out without food and a decent apology or what can we do to make this better. It was not busy and I have to say it seemed that my color was not attracting any service contrary to the opposite. If M&B has color preference please tell us so we can find alternatives.