hM
harold M
1 reviews | Active since Jan 2018
10 Apr 2019, 22:22
suncity Mugg & Bean Service
as if its not enough when I entered the restaurant no one gave me a menu book, i had to order after a while, I then ordered an Ormlette which never came. after abt 30 min I hd to ask for my order and it wasn't placed. my order number 1266, only paid for cuppachinno.
please check your cameras and see your service levels. pathetic,,, disappointed!!!!!!
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Mugg And Bean's replyOfficial
15 Apr 2019, 13:04Hi Harold
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Mugg And Bean's reply15 Apr 2019, 13:04
Official
Hi Harold
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***