1 reviews | Active since Oct 2018
Stellenbosch Mugg and Bean should improve their standards.
I generally enjoy going to Mugg and Bean however the one in Stellenbosch was absolutely terrible. The waiter had served me a lemon meringue without any of the meringue on top and had even not realized that serving it like that was wrong. I had to call him back and ask where the top of the lemon meringue was!
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***