1 reviews | Active since Dec 2010
Stale food and ***** for waiters
Wanted a scone and a cup of coffee. Asked to make sure the scone was fresh. It arrives hot on the outside and ice cold on the inside ie had spent some time in the microwave. Sent it back and started with my coffee ... finished and still no scone. Went to pay for the coffee and leave and told the fresh ones are just coming out the oven.
Basically they **** the first time round and just shrugged it off = DONT GO THERE !!!
Hi Steve
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Hi Steve
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***