VM
Venencia M

1 reviews | Active since Apr 2015

22 Apr 2015, 22:25

Stale Cake!

A friend and I ordered the Chocolate Layered Honeycomb Cake and a Strawberry Marble Cake today.... When we were served, I realised that my cake was stale and it tasted like it had been refrigerated overnight. I asked the waiter if this was today's cake...and she said yes. Regardless, I asked her to take it back, and serve me another slice of cake (the strawberry marble cake) which I had tasted from my friends plate. The owner came and said she would give me a new slice of cake as I'd requested...but minutes later she approached me again and said I'd misunderstood. She would NOT serve me a new slice because it was too much money to lose! 1. I was paying for the new slice of cake. 2. You wouldn't lose money if you served fresh cake (N.B she confessed the cake was iced yesterday. 3. No apology! 4. I have the right to send back anything that doesn't taste like its meant to....did you taste the cake I sent back? <br> <br> <br> <br> Your service was disguisting... you treated me like I wasnt paying for that cake.... You didnt even offer me the menu to choose something else, since you wouldnt serve me cake!

0
Replies (1)
Mugg And Bean
Mugg And Bean's reply30 Apr 2015, 12:56
Official
Hello MissVKM,

Thank you very much for taking the time to report your experience with our FEATHERBROOKE branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care