1 reviews | Active since Jan 2010
SPOILT BIRTHDAY LUNCH EXPERIENCE
re: Kenilworth Centre - Check 9208 - ********** 7 -14:33 The service and food quality made a birthday lunch experience rather difficult to enjoy. Some of the food arrived nearly an hour later, my dish was cold, my brother-in-law's food was burnt, my mother's wrap looked unappetizing and her drink arrived even later. It was not that busy, but the place was rather chaotic with various waiters waiting on us and a manager lying about the delay caused by a problem with the gas. I will steer clear of this branch for a while as it was a very disappointing experience, spoiling my sister's birthday lunch.
To hear you had an experience like this that ruined what should have been a joyous birthday celebration makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this that ruined what should have been a joyous birthday celebration makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***