Spider in my Mugg & Bean Coffee

Dropped family at Cape Town International airport around 4:30am on the 4th of July 2018, and after baggage drop we went to Mugg & Bean to get a coffee before greeting for boarding. Staff making the coffee in front of us did not greet or communicate to us, even when we said "thank you", they just went on chatting with each other. Not that it bothered me, we left and family boarded. I drove back home and as I was coming to the end of my coffee, I felt something in my mouth. I at first thought it was the milk that made a layer or maybe a piece of plastic, but when I eventually could see in the light when I got home, it was clear that it was a spider, the size of a 20cent coin. How your employee did not see it I do not know, maybe if the employee were not so involved in their own chat, she would have noticed it. If it was intentional then I would take matters further, as it is a health and safety issue. If there are spiders in your cups, or machines, or milk then I do not want to know what is in the rest of your kitchen. I did take photos of the spider and will share it on request. If Mugg & Bean do not pay attention to this complaint, then I would take this complaint further onto social media.

Bad food, bad coffee and bad service I can deal with, but getting something unwanted in my coffee that ends up in my mouth I can't take.