LH
Lwazikazi H
1 reviews | Active since Jan 2019
18 Jan 2019, 14:35
Soo Upset
I am soo annoyed, I ordered the M&B Classic breakfast as a take away at the Rosebank Mall branch and they did NOT ADD CHIPS. I only realised this when I got home. This is totally unacceptable, I feel cheated and I want my money's worth. My friend also ordered a salad and asked for no tomatoes and guess what? TOMATOES!!!!! They did not make a fresh one but instead removed all the tomatoes that were visible. Soo disappointed and it was not even busy.
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Mugg And Bean's replyOfficial
09 Mar 2019, 13:33Hi Lwazikazi
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Best regards,
Mugg And Bean's reply09 Mar 2019, 13:33
Official
Hi Lwazikazi
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Best regards,