Sloppy service

Yesterday I visited the above-mentioned restaurant franchise in Cavendish Square, and I was relatively disappointed. We arrived upstairs and waited a couple minutes before one of the staff members would stop faking that they couldn’t see us. We figured it was quite busy so we didn’t think much of that. We were eventually shown a table in the corner before it was cleared and we were seated. Cool. My mom then stepped out for a couple minutes and upon her return, we’d still not been attended to. People at neighboring tables could see the frustration now as we had arrived nearly twenty minutes prior and all we had to show for that were menus on our table. We asked the closest waiter if he could take our order or find somebody who could, to which he called his colleague, Cleophas. The gentleman took our order and was gone. Our meals took a fair amount of time to arrive. I ordered some roll stuffed with pork and bacon with sweet potato fries, and my mom had some sort of salad, also with sweet potato fries. Both those meals were regrettably sooooo dry! The waiter did not bother to ask us what we thought of our meals (not much to be honest), so we ate and the only time he came around again was to clear the table. Absolutely disappointed.