1 reviews | Active since Jul 2016
Shoddy company culture
<p>Sat down at Mugg and Bean at Cape Town international this morning. Waited quite a while. When asking someone for service (Romano) I was told that he is a host and does not take orders and we should wait for a waiter. There was absolutely no attempt to help us. He did not even ask a waiter to come over. When asked for help again after a while he repeated that he was the host and would not take any orders. This says much about the M&B company culture. We did not wait around to experience more. Probably never will either.</p>
Thank you very much for taking the time to report your experience with our Capetown International Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Capetown International Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care