Shocking service at Northgate Mug and Bean

<p>I went to Mug and Bean in Northgate this morning with my wife.I ordered a hamburger called the Mushroom and Bacon Bare Burger, and my wife ordered a breakfast. When the burger came, it did not have the bun with it. So I asked the waiter, where is the hamburger bun? He said "bare" means there is no bun. When I asked him why doesnt the menu say that it comes with no bread bun, he said , well "bare" means no bun. Which in my mind, a humburger is normally meat or something which comes inside a bread bun, and how am I to know that "bare" means without the bun? because it could maybe mean that it could be for somebody who is hungry? or maybe some type of a sauce?</p> <p>So then I asked him, can I get a bun with it? , which I was willing to pay for.Then the waiter says no you cant get a bun, because thats the way it comes. So then I asked for the Manager. So the lady Manager came to the table, and we tried to explain to her the problem, and she was rude to us, and insisted that , that is the way the hamburger comes and thats the end of that. So instead of ME( the customer) suggesting how she(the Manager) should in fact fix the situation, by just letting me purchase a bun from Mug and Bean, because she was rude, I told her to take the "hamburger" back. So was not only embarrasing for me, but it was also embarrassing for my wife as well, because I had to sit there, without food, while my wife finished eating her breakfast . We have been supporting Mug and Bean Northgate for about the last 14 years, and supported each owner, who had purchased it and sold it, but I have never experienced something so shocking as what we expereinced this morning. And the reason why Mug and Bean does not respond on Hello Peter, is because they know their customer service is going down. Particularly Northgate Branch. </p>