Shocking service at Mugg and Bean Suncoast

I had a disappointing experience at Mugg & Bean Suncoast this morning 28 September 2024. The service was extremely poor. The kitchen and waitress were totally oblivious to the fact that my Eggs Benedict had to be served with a hash brown. They don’t know their own menu. My meal and coffee got cold while I waited for the hashbrowns to be made. I wanted my coffee to be warmed and no waitress came to my table so I had to take it to the kitchen myself. After my meal I had to find my waitress to bring my bill but she didn’t then I asked the manager who then brought it. I complained to the manager about the poor service and so did the people at the adjoining table but it appeared that he was immune to all the complaints and wasn’t really concerned. Overall, the lack of attentiveness and care from the staff was unacceptable. Management needs to employ dedicated, hard-working and service driven staff and not the type that give you service at our government departments.