Shocking Service and Quality at Mugg & Bean Cornubia

I am absolutely appalled by the level of service and quality of food at Mugg & Bean Cornubia. My experience was nothing short of disgraceful.

Firstly, when I arrived, the store was completely empty, no staff in sight. I could have walked in, taken what I wanted, and left without anyone noticing. That’s how unattended the front was. After finally managing to place my order, I specifically requested that my sandwich be toasted well and not soft. The waiter told me to return in 10 minutes, which I did, only to be met with unnecessary rudeness. When I politely inquired if my order was ready, another waiter snapped at me with, “Did you order? Please sit down, we will call you,” instead of simply saying, “No, ma’am, this is for another customer.” There was absolutely no need for the attitude, it was a simple question.

Then, to top it all off, I got home and opened my order only to find it was the exact opposite of what I had asked for. The bread was completely soft, with barely any filling, and it was dry beyond belief. I have ordered this sandwich before from other Mugg & Bean locations, and I must commend them because they pack their sandwiches so well that you could easily make another sandwich with the filling. However, what I received from Cornubia was disgraceful, barely anything inside and utterly disappointing.

It is unacceptable that a well-known brand is allowing such subpar food and poor customer service to be served. I genuinely hope this matter is addressed because this level of service is simply appalling.