Shocking service

<p>On 11th December my wife and I visited M & B for a meal and have to say we were extremely disappointed in a number of things. Firstly, the waitress had no idea of what was on the menu and did not understand our order. When it did arrive we both had meals which entailed depositing bones - ribs and chicken wings, we had to ask for a plate and received one, not two. Then we had to request finger bowls - and received one. One of the dips on my wife's plate was straight from the fridge and was ice cold. To top it off, when the bill arrived there was an overcharge of R40 on one of the meals. The manager was summoned and all the above was pointed out but not a single apology!</p> <p>On reporting all this on the M & B web site we received a reply from one Antoinette Koch expressing dismay and promising a complimentary meal as compensation. This was a month ago and we are still to hear from the lady - which is probably just as well because neither of us is keen to return to this branch of M & B.</p>