WM
Wendy M
1 reviews | Active since Jan 2011
29 Jul 2015, 11:33
SHOCKING RESPONSE
I sent in a complaint about Mugg and Bean coffee capsules - not getting full cup of espresso only got half a cup from every capsule. They did respond, I was sent 2 sms' one telling me they thanked me for my interaction and they had assigned a case (157933) to my request. Second sms thanked me again and told me my case had been resolved. PLEASE explain how this has been resolved - does 2 sms constitute resolving a complaint. I have not been told anything was it a faulty batch - don't think as this is the second time it has happened?? I think the way they handle queries and complaints is a disgrace!!!
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Mugg And Bean's replyOfficial
30 Jul 2015, 09:22Hello wendymc,
We would like to apologise for the 2 sms that you received they were due to the fact that retail complaints are logged and immediately closed with the Customer Care.
Please note that all Retail complaints are escalated to Head Office for investigation and we will follow up with the mentioned reference number so that we can give feedback regarding your complaint.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
We would like to apologise for the 2 sms that you received they were due to the fact that retail complaints are logged and immediately closed with the Customer Care.
Please note that all Retail complaints are escalated to Head Office for investigation and we will follow up with the mentioned reference number so that we can give feedback regarding your complaint.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply30 Jul 2015, 09:22
Official
Hello wendymc,
We would like to apologise for the 2 sms that you received they were due to the fact that retail complaints are logged and immediately closed with the Customer Care.
Please note that all Retail complaints are escalated to Head Office for investigation and we will follow up with the mentioned reference number so that we can give feedback regarding your complaint.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
We would like to apologise for the 2 sms that you received they were due to the fact that retail complaints are logged and immediately closed with the Customer Care.
Please note that all Retail complaints are escalated to Head Office for investigation and we will follow up with the mentioned reference number so that we can give feedback regarding your complaint.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Best regards,