SHOCKING CUSTOMER SERVICE BY MANAGER AT M&B CAPE GATE

I went to M&B Cape Gate last week Sunday 11/11/2018.

I had a free cappuccino message on the App which was complimentary as I had downloaded the App and told I get a free coffee.

So head off Sunday afternoon to claim my free coffee. The attitude of the manger was shocking--basically telling me that I cant just arrive to claim a coffee with no voucher! I immediately was taken a back at his demeanor which was assertive and his attitude was poor at resolving the issue-I felt very unwelcome at the store and there were other customers looking at this situation!!

I showed him the App and the message which had made no mention of any voucher I needed just to redeem my coffee at any M&B. He then tells me well there is no voucher so he cant just give me a free coffee who will pay. I tell this guy its not my problem if M&B have failed to inform me or provide me the voucher. So he tells me I must contact M&B to sort it out.

At that point I was livid and told him I will be reporting his poor customer service and that he can shove his coffee!

I then subsequently call M&B call center because I have submitted 4 web complaints and nobody has contacted me. Thando then said she would message the franchisee and regional manager to contact me and also find out why they did not action the web submissions.

Today 19th Nov 2018 still haven't heard from anybody and problem remains unresolved!!

I am appalled at the conduct and attitude of the manger at M&b Cape Gate and will not be patronizing this store in future!!