1 reviews | Active since Jul 2015
Shocking bad service
After waiting for our food for 45 mins we heard the table behind us, who had been waiting for over an hour, being told that their food will take another hour to prepare. I flagged down my waiter, who I hadn't seen for the last 30 mins how much longer our food will take. After 10 mins she returns with the bill throwing it on the table saying rudely that she took our food off. I went to complain to the \manager\", when I told her the service was shocking she just shrugged and said it was the kitchens fault and turned away from me. When I asked her why they were still taking food order when there was a 2 hour backlog she just shrugged her shoulders.<br> <br> If I had been warned upfront that the food would take long I would have found another restaurant."
Thank you very much for taking the time to report your experience with our Mossel bay, Langeberg mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Mossel bay, Langeberg mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
