Service (spelt: S-e-r-v-i-c-e) Mugg and Bean

Following another of around 12 visits to the Mugg and Bean, Cradlestone today, I informed an apologetic day Manager (name I cannot recall), that after sitting and waiting 15 minutes during which time I completed reading of the Citizen newspaper, we were still patiently anticipating a waiter to even offer us a glass of water, whilst 4 were standing around chatting to said manager and looking our way. This is not the first such experience we have endured at this franchise with similar service which is conspicuous by its absence, and having previously had to collect more coffee ourselves. Having been thrice weekly patrons of M & B Northgate since its inception and prior the Famous Brand's involvement, the service there whilst having undulated over four ownership's, remains excellent - and we receive a 10% discount as pensioners, similarly several other outlets (Clearwater issue a pensioners' card). The service at several other outlets that we visit, namely Clearwater, Cresta, Fourways/Broadacres, Boskruin, Featherbrooke, Lonehill to name others make Cradlestone a ****a shop in comparison. Those who consider Cradlestone's service to be acceptable should first visit those I mentioned above to compare apples with apples; but Northgate exceeds all. Having informed the establishment that today's wasted visit is the last, we will rather drive an additional 9 to 11 KM to either one of two above for at least some dignified service (and even a discount). I would dearly love to meet the absentee owner/franchisee at Cradlestone for a 30 minute consultancy about how to run a business, and free of charge ! Mugg and Bean, Cradlestone you have lost two very regular patrons and their families.