1 reviews | Active since Jan 2017
SERVICE DETERIATING
<p>I've been going to Mugg & Beans on a regular basis and the past 2 months or so the service has gone downwards - and not just at 1 franchise, but I've experienced this at a few of them.</p> <p>● Orders not served according to ingredients on menu;</p> <p>● Bottomless coffee only brewed once the coffee decanters are empty, thus resulting in clients having to wait long for fresh coffee to be brewed;</p> <p>● Waiting longer than 30 minutes just for a waiter to take your order;</p> <p> </p> <p>Just to mention a few.</p> <p> </p>
Thank you very much for taking the time to report your experience with our Brooklyn branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
Best regards,
Thank you very much for taking the time to report your experience with our Brooklyn branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
Best regards,