MH
Michelle H

1 reviews | Active since Nov 2011

27 Jul 2015, 14:13

Serves mouldy foods

On Friday the 24th of July I had bought a Chicken Mayo and Bacon Bap from the take away at Mugg and Bean Senderwood. Upon arriving back at work (eating along the way) I looked at the roll with a mouth full of food and getting ready for the next bite, to realize the roll was full of mould. I returned the roll to the Mugg and Bean and brought it to the managers attention. My money was refunded and I was offered something else to eat, but declined. Kitchen staff says that it was made the day before. I beg to differ. They then say that it was the moisture from the fridge. which again I beg to differ. Upon further inspection the roll was old the lettuce was not even crisp and fresh, it was wilted. On Friday night i was not well due the food that i had eaten, thank goodness it was only a few bites and nothing more. What a pitiful experience as i normally stop for a little something on my way to work.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply30 Jul 2015, 09:00
Official
Hello LividMom,

Thank you very much for taking the time to report your experience with our Senderwood branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care