1 reviews | Active since Jul 2014
served a sandwich on a dirty plate with pork juice
Hi
I am sitting at the mugg n bean at the Cape Town airport. I am vegan and was served a sandwich on a dirty plate with pork juice or residue. I spoke to the manager Ruth. She pleads with me not to report this and furthermore passed on the message from the kitchen that the residue was from the sandwich. Had a taken a pic of the plate., my point would have been easily proven. It's terrible service and more so very disrespectful to vegetarians and vegans.
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team.
Thank you very much for taking the time to report your experience with our Cape Town Airport branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team.