S@#t service at M&B Kollonade

Me and my grandchild visit Mugg and Bean in the Kollonade yesterday afternoon.

1. We both order drinks which was delivered fast.

2. We both wanted to order Chicken mayonnaise toast - respond from waiter "sorry but our chicken mayonnaise is finished"

3. My grandchild then ordered a scone - respond from waiter " sorry but we do not have any scones"+

4. The waiter offered her a choc/chip ****in and she ask for additional cream

5. I ordered a Big Greek salad.

After waiting for more than a half an hour I called the waiter and ask when can we expect our order. She ran back and informed me that they are still busy with the salad.

I asked but what about the ****in? I mean that should be available immediately.

6. Then I requested her to cancel the order. Salad and the ****in. She said that she could bring both as take away. We said no thank you and that we would like to cancel as we were running out of time

Well she insisted in bringing me the salad and I said ok but please do not bring the ****in.

When the salad eventually was served, she asked me if I would like sauces. I rep**** yes, olive oil and balsamic vinegar. To my surprise she brought the olive oil but offered me worcester sauce as there were no balsamic vinegar available. Must say the salad was off and not at all something to eat for R94.90.

And then, guess what? She did bring the ****in as a take-away!!!!!!!!! She brought the bill as well. R215.50 for a terrible old salad with no balsamic vinegar. She charged me for the ****in as well as the addition cream my grandchild requested. None of these were in the take-away!!!!

We used to enjoy M&B Kollonade but will never set my foot in that restaurant ever.

I paid and we left as I was not in a good mood and the scene would have been ugly.