Satara cutting costs or just don't care?

I usually enjoy eating at Mugg & Bean. That was until our holiday in Kruger Park! We were staying in the Satara region and were bitterly disappointed.. I ordered a smoked chicken wrap with sweet chili ON THE SIDE. When my food arrived my wrapped was filled with chicken (not smoked!) and SWEET CHILI SAUCE, nothing else!. No rocket, no cream cheese, no chives, no cucumber and no avocado but lots and lots of chili sauce. But they were perfectly fine in making me pay R76.90 for the chicken. When I notified the waitress that this was not acceptable she informed me they do not have the missing items in stock (although a member of our party ordered a salmon salad which had cream cheese and cucumber although no trout or green beans ). The manager did not even attempt to visit our table and just sent a message with the waitress that I shouldn't complain because they decided not to charge me for my meal. Every person at our table (we were 8) were missing something from their meal for example no coleslaw with BBQ pretzel etc .(Cutting costs I assume)The food served at this restaurant is not up to standard and the service from the manager none existent. They are ruining your good reputation.