Rude Staff Member
<p>So I phoned the Centurion Mall Mugg and Bean and asked politely if they deliver to the Lougardia builiding and I get a "What?" I repeated the question and get a "No". Seeing as I have seen Mugg and Bean staff members in the building before I asked her why. Her response "Mam we do not deliver to the Lougardia building!!" I find it unacceptable to be so rude to customers over the phone. A proper response to the question is all it would have taken for me to decide to rather come in and order a take away. Instead, I have decided to take my business elsewhere.</p>
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Centurion Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
I have received a wonderful phone call from Vinesh at the Centurion Mugg and Bean and the matter has been resolved. I would like to thank them for taking the time to ensure customer satisfaction is met. I am happy to say that I will continue to dine with M&B and am very satisfied with the effort he has made to resolve the issue. Well done!
I have received a wonderful phone call from Vinesh at the Centurion Mugg and Bean and the matter has been resolved. I would like to thank them for taking the time to ensure customer satisfaction is met. I am happy to say that I will continue to dine with M&B and am very satisfied with the effort he has made to resolve the issue. Well done!