SB
Sasha B
1 reviews | Active since Feb 2019
04 Feb 2019, 16:42
Roaches at Mugg and Bean
I visited the Mugg And Bean in Fourways mall today. We were seating on the leather couch directly next to the kitchen as we were eating our meal to my disgust a ****roach crawled out of the leather seating. It was disgusting, and completely unhygienic. What are the chances that there aren't any in the kitchen? We paid for our bill and left our meal.
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Replies (2)SB
Sasha B's updateReviewer Update
04 Feb 2019, 16:55We were sitting*
SB
Sasha B's update04 Feb 2019, 16:55
Reviewer Update
We were sitting*
Mugg And Bean's replyOfficial
09 Mar 2019, 13:34Hi Sasha
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Mugg And Bean's reply09 Mar 2019, 13:34
Official
Hi Sasha
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***