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Caela H

1 reviews | Active since May 2015

10 May 2015, 12:40

Revolting meal and shocking service

When arriving for breakfast we were seated after waiting in a que. it then took the 4 of us nearly 20 mins to be served drinks or be taken care of , we then called another waitress to take our order. After waiting and age we finally got our food. It was cold and revolting. And I found an Unidentified object in my eggs which led to me feeling sick to the stomach and having to rush to the bathroom to be physically sick. They bought us the bill with the cold food on , I refused to pay , and only paid for the one meal and drinks. The waitress had an attitude on her and the whole meal would look at us but not attend to us , wouldn't take the plates away and we had to call on 2 different waiters and a manager to complain. Over all it was a very poor meal and a waste of time and money.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply12 May 2015, 11:55
Official
Hello Cae Jaffs ,

Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Mugg and Bean Head Office