Removing the best meal from your menu AGAIN
Super disappointed today when I wanted to eat my good old favorite Cajun Chicken & Avo wrap as I have been doing for the last 10 years only to find out that they have replaced it with a thick piece of stale dough that you cannot ‘wrap’ around the food so you end up fighting your way through the now ‘deep fried’ chicken. I didn’t even try and gave the whole meal to my fiancee to eat. You guys have done this before. You removed it from the menu only to find unhappy complaining people and now 3 years later you make an even biggger mistake. Don’t change something that works. I won’t even bother trying anything else again.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***