Really bad experience

A friend and I went to M & B at Blue Route on Saturday, I accept that they were busy but their service was not up to the standard of your other branches. We had to wait forever for my friend to get her coffee. It seemed that our waitress was waiting for cups or something. If it was because she was so busy then surely one of the other waitrons should have helped. My friend wanted a croissant to eat but was told that there weren't any due to the load shedding earlier!! The load shedding finished at 8am and we were there at 10:30am. I ordered a scone with jam and cheese and had specifically said I didn't want cream. My order arrived with cream and no cheese so had to wait while this was sorted out. I was also not given very much jam and only after I had eaten most of my scone did the waitress offer me more jam and butter. Also found it odd that my order of a scone arrived after my friend's cooked order of scrambled eggs. The scone was very disappointing as I don't think it was fresh - it felt dry and stale.<br>