Real Bad Service
<p>On Sunday 20/11 Phalaborwa experienced a whole day power-outage due to essential maintenance.Being next to the KNP ,we just as many other residents,also flocked to the Park for a nice family outing and Mugg & Bean @ Letaba camp was an obvious choice for brunch.I was a bit sceptical as we have experienced bad attitudes and bad service at this world renowned franchise before.Because ofcircumstances we gambled yet another try - and yest , this time the staff really outdone themselves in terms of ****ty attitude and really **** service.We waited 25 minutes for a bored and rude waitress to take our orders and an hour and ten minutes before our food, albeit a wrong order eventually arrived - cold and unappetising to say the least.I lost it and demanded to see the manager who emerged from his office half asleep and pathetic in his excuses.This being the third time we had to endure this kind of service - I told Pedro the manager, that the establishment is not a shebeen or a ****a shop, but a world renowned franchise known for excellent service - he just shrugged ,turned around and ambled off into the kitchen!I have a lot of friends in Limpopo with a lot of aquintances in and around Phalaborwa and KNP and believe me, I am spreading the word about this pathetic service!</p>
Thank you very much for taking the time to report your experience with our Le taba branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care:
Thank you very much for taking the time to report your experience with our Le taba branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care:
