1 reviews | Active since Dec 2016

05 Dec 2016, 17:03

Ready made food sold "fresh"

<p>I was appalled with my lunch that I payed almost R200 rand (for my meal alone) - my smoked chicken wrap was not only slammed onto my table, it was smothered in a disgusting sauce and contained small fibres that resembled hair - it tasted old as if it was made that morning and refrigerated. I then ordered a piece of Peppermint Crisp Cake to-go only to find at home that it had mould all over it - never again will I return to that specific Mugg and Bean branch</p>

0
Replies (3)
Mugg And Bean
Mugg And Bean's reply06 Dec 2016, 09:01
Official

Thank you very much for taking the time to report your experience with our (East Rand Mall) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,


The Mugg & Bean Team

Mugg And Bean
Mugg And Bean's reply06 Dec 2016, 09:01
Official

Thank you very much for taking the time to report your experience with our (East Rand Mall) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,


The Mugg & Bean Team

Mugg And Bean
Mugg And Bean's reply06 Dec 2016, 09:02
Official

Thank you very much for taking the time to report your experience with our (East Rand Mall) branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,


The Mugg & Bean Team