1 reviews | Active since Jan 2016

15 Apr 2019, 12:56

****** with your Cheesecake

Good day I have been subjected to ****** at your Meyersdal store in Alberton yesterday. I am a white male that went into the shop to buy a slice of strawberry cheesecake (Take-away). I was assisted by your manager that in turn had a waiter help us. She took our order and i paid her cash. I proceeded over to the cake counter / display to be served. At this time the waiter asked the lady behind the counter to get a slice of Cheesecake ready for take away(In Zulu) the lady behind the counter responded (In Zulu)Anginandaba ngalowo muntu, loosely translated this means that "I don’t care about this man" Well unfortunately for your staff i can speak Zulu very well and responded to her in Zulu " Ngiyaxolisa mina angizange ngikuzwe kahle sicela uphinde uzenze, loosely translated Excuse me i didnt hear that well please repeat what you said. At this point she could not answer and this is when i lost it. Clearly you have ****** staff that does not want to serve your white customers. If this is the case let the word get out there and let’s see how many customers you are willing to lose. I demanded my money back and left your establishment because it is clear that my money or "type" is not needed by Mug & Bean. All i want to know is, if this is the type of service we can expect from Mug & Bean going forward?

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Replies (1)
Mugg And Bean
Mugg And Bean's reply15 Apr 2019, 13:06
Official
Hi Janmatrix
 To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Mugg & Bean Team Customer Care Line: ***