TS
Tshepo S
1 reviews | Active since Jul 2018
12 May 2019, 09:26
****** & poor service
It's so unbelievable that in 2019 in modern day South Africa, black patrons are deliberately given poor service as compared to white patrons at this eatery. I was made to feel like I don't deserve to eat at this eatery by a waitress by the name of Brenda. I was ignored upon arrival by both Brenda and Karyn/Caryn. It is also shocking that a white patron who was just right behind me got a warm welcome and she was ushered in the restaurant by Brenda. It seems like race relations are lacking. Shocking indeed.
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Mugg And Bean's replyOfficial
14 May 2019, 10:26Hi Tshepo
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Mugg And Bean's reply14 May 2019, 10:26
Official
Hi Tshepo
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***