1 reviews | Active since Aug 2012
quality of food for take away
Second time I ordered Monte Christo Chop Salad for take away that I don't get blue cheese in it. The idea of ordering the Monte salad is for the blue cheese. When I called them to tell them about it. The manager Martha said that I need to send her a photo with the food and she will get back to me. After an hour she called me back and said that she looked on the camera and they did put blue cheese in. I don't even know how she knew that it was our food because not once did they asked our order no or correct time of order. After we sended the photo with a clear view that there is no blue cheese in it. I don't appreciate that the manager says that I am lying. I don't want anything for free just what I am paying for. I think everyone should see what service and food we are getting.
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care