MJ
Magrieta J
1 reviews | Active since Oct 2014
26 May 2015, 11:49
products on menu that are not being served
This is the second mugg & bean I've gone to thats blaming head office for the fact that they dont serve certain items that are on the menu. <br> <br> If head office does not want some of the branches to serve something maybe they should take the items off the menu or atleast give indication to the customer. Instead of getting customers hopes up. <br> <br> Used to be a proud mugg & bean supporter, but after all this, that's definitely changed.
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Mugg And Bean's replyOfficial
26 May 2015, 12:13Hello mj99,
Thank you very much for taking the time to report your experience with our head office according to... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our head office according to... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply26 May 2015, 12:13
Official
Hello mj99,
Thank you very much for taking the time to report your experience with our head office according to... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our head office according to... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care