Poor standard of service

On Monday 11 January 2016 I held a business meeting at Gateway M & B<br> <br> Coffee was cold, asked for a fresh cup of hot coffee. Waiter came back with the same cup with the dirty s**** & Sweetener wrapper in the saucer.<br> <br> I asked if the coffee was microwaved, he said I asked for the coffee to be warmed up. The cup was also so hot I could not drink from it.<br> <br> I was shocked and said no cup of coffee should be reheated. He did bring me a fresh cup.<br> <br> But what a fight to get, what should be offered automatically.<br> <br> Mugg and Bean doesn't seem to be a specialty coffee shop, its a restaurant that also sells mediocre coffee. Baristas and waiters need training.<br> <br> On Sunday 17 January 2016 I took my family for a coffee at Gateway Mugg and Bean and again the coffee was weak and not at all enjoyable. What can I say.<br> <br> Mike Matthews