Poor Service

Pathetic Service at Total Petroport Southbound-Durban

Hope this store is addresses on their poor service and attitude.

My friends and I visit this store at least 3 times per week on our way to work in Westville. Its our usual stop over for coffee , which takes usually 10 minutes at the most and then we are off. In the 21sy May which is around 7.20 am and notice quite a few customers waiting for the morning coffee but we did not assume anything and stood and ordered our usual coffee. The following is the experience we endured:

-The servers firstly did not inform anyone that the machine was broken/not functioning and continued to take customers orders. Had we been told this we would not have bothered to order as we only left the store ½ hr later and that just for a cappuccino. This caused a huge delay as they seemed to be doing things manually. -There seemed to be no order on this particular day as people who came in after us where being given their orders first and we were not the only ones complaining. A number of customers were also witnessing this. -There seemed to be a blatant disregard that there were so many people complaining. I even witnessed a customer who came in after me receive her coffee and when she said she ordered a smaller size, they said “its your lucky day” and laughed it off. I wish we could have been so lucky. -After being grateful for receiving my coffee at last, we left in a hurry as we were already late , only to be shocked that the quality of the coffee was pathetic on that day. It tasted like sugary water with milk. I ended up throwing it away. My 3 friends as well experienced the same thing with their coffee.

Really saddened with this experience and would appreciate some feedback. Has the issues in that store been addressed as I do think that if this continues, many people like myself won’t be going back.