Poor service

I went to Kruger National Park and visit the Mugg and Bean almost everyday. I had a loyalty app and subscriptions. They could not scan the QR codes and I phoned head office of Mugg. And bean about 10 times and also send a few e-mails regarding the matter to olease add the loyalty points to my profile. Everytime they said they need to look onto the matter. It is already a month later with no sucessfull outcome. I also attached two slips to show them that I had dinner and coffees. CAS/***/VZ2G2N2 CAS/***/G6C6T1 I spoke to Thobelu, Okuhle and Olwethu on different occassions. All I need from them is to please add my loyalty points. The restaurant had internet problems. That is not my problem. We were for 5 days at the Lower Sabie in Kriger National Park and everyday they had the same excuse, poor internet connection. Please help that I can get my loyalty points. But no positive result.