GG
Gava G
1 reviews | Active since May 2015
19 May 2015, 19:46
Poor meal & service
I ordered croissant with jam & coffee. Was given croissant with cheese as they ran out of jam. I was not asked if it was ok. The croissant was cold & doughy. It was definitely not baked properly. I informed the waiter that I would not have the excuse for a croissant. He just said sorry, took plate away & nothing further. I fail to see how management can allow such servings to leave kitchen & not question why it gets returned.
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Mugg And Bean's replyOfficial
20 May 2015, 11:26Hello gavag,
Thank you very much for taking the time to report your experience with our cape town international branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care
Thank you very much for taking the time to report your experience with our cape town international branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care
Mugg And Bean's reply20 May 2015, 11:26
Official
Hello gavag,
Thank you very much for taking the time to report your experience with our cape town international branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care
Thank you very much for taking the time to report your experience with our cape town international branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean
Customer Care