1 reviews | Active since Aug 2015
POOR HYGIENE
My name is khanyi, so tonight around 6pm me n my husband went to eat supper there. We ordered cobbed salad and to my surprise I found a GREEN WORM in my food! We called the manager and her attitude was by the most disgusting. She just laughed and said they didn't wash the lettuce properly and sorry and walked away with the plate. We waited for her to come back of which she didn't. I then called one of the waitors to tell thm I'm not paying for both salads clearly hygiene is not a priority. I just hated how she took the matter so light by laughing it off. I should have take a picture maybe then she would have taken me serious! Her name is emily, she really gives that restuarant a BAD NAME
Thank you very much for taking the time to report your experience with our Lakeside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Lakeside branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,