1 reviews | Active since Jul 2018
Poor food, poor service
Poor service, food very poor. Ordered a SA farmhouse breakfast and wrong order was brought. When the right order came the boerewors was some cheap wors that tasted terrible. The bacon was poor. The salsa came from a tin that you can buy from the corner shop. And they charge you R92.90 for this. Ate simular meals at other M&Bs that was fine. Will never ever buy from M&B again. Will tell friends and family of this bad experience. Other M&Bs are normally quiet full at 9:15 but counted only 5 customers, other people seem to agree
Hi Lou
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. Please advise which branch you experienced this at, so that we can have the matter escalated to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Hi Lou
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. Please advise which branch you experienced this at, so that we can have the matter escalated to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***