POOR CUSTOMER SERVICE QUEENSBURGH BRANCH

I bought the Easter special (milkshake and hot cross bun). Upon receiving a rock hard hot cross bun (after being ignored for close to 20min by staff), I complained and was interrogated by the manager. She basically called us ****s simply because we were not given a receipt and couldn't say exactly when we were in the store (time).

The manager who phoned us was rude, telling me not to speak over her or interrupt her when she did the exact same thing to me, accused me of hiding behind my mother (who handled the call as I was working), and acted completely unprofessionally. She called us ****s, saying she did not interrogate anyone, when that is how her original line of questioning felt to us - like an interrogation. As if we were wrong.

Looking at other reviews, it seems other people have similar issues with her.