ZH
Zola H

1 reviews | Active since Jan 2019

02 Jan 2019, 12:01

Poor customer service and ******

Mugg and Bean Hemmingways on the 2-01-2019 at 11:30 wexperienced poor service, we had to leave without being served, we arrived at Mugg and Bean, and we were told someone will come to help us by the lady who showed us the table, the next thing a family of white people came and sat next to our table and a minute later two female whites came in and sat in a table infront of ours, the same lady who showed us the table took orders from the family who came after us, when we askes her she said she was not a server, the next thing another person came and helped the two white females who sat in front of us, I asked the lady what was happening she kept saying she was not a server, that is when we stood up and left

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Replies (1)
Mugg And Bean
Mugg And Bean's reply09 Mar 2019, 13:30
Official
Hi Zola
 To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Mugg & Bean Team Customer Care Line: ***