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Noluntu N
1 reviews | Active since Sept 2015
17 Sept 2015, 01:49
phone ****** in their shop curtesy - manager won't reimburse
I gave my phone to our waitress to have it charged. she took it to the back to have it charged, and after about 30 min I requested her to bring it back as I assumed it was fully charged. to my surprise she came and told me my phone was missing! a known culprit by the manager on duty, who was a frequent walk in, went and claimed the phone from the bar (where it was being charged ) as his own. and without even verifying it was his or not, he was handed over my phone.. now after a series of attempts to the try and claim it from the store manager, he has not given me any joy. Russell instead has handed me over to his legal team who has threatened to issue summons and have me pay for costs...
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Mugg And Bean's replyOfficial
20 Sept 2015, 12:46Hello Lulu Nozewu ,
Thank you very much for taking the time to report your experience with our East London - Vincent branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our East London - Vincent branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply20 Sept 2015, 12:46
Official
Hello Lulu Nozewu ,
Thank you very much for taking the time to report your experience with our East London - Vincent branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our East London - Vincent branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care